Service Plans
Mid-Atlantic Entry Systems, Inc. offers three levels of maintenance/service agreements designed to fit your needs. See the comparison chart to the right, which highlights the differences in the plans.
Preventive maintenance is key in helping you get the most out of your security equipment investment. Routine maintenance inspections of your equipment can shed light on potential problems before they occur. For example, a worn component may continue working for a period of time before failing and possibly causing further damage to your equipment. Detecting and replacing that worn component before it becomes an issue could help eliminate future and more expensive repairs.
Samples of each service plan are available below.
Guardian Service Plan
Sentry Service Plan
Fortress Service Plan
Mid-Atlantic Entry Systems Installation Warranty
How Long? The warranty is for 1 (one) year as long as the original end user owns the installed device/system. This warranty cannot be transferred. The warranty terminates if the original end user sells or no longer owns the installed system.
What is Not Covered? This warranty does not cover any materials or workmanship provided by anyone other than Mid-Atlantic Entry Systems employees or subcontractors. If anyone other than Mid-Atlantic Entry Systems works on any warranted device/system, then that device/system is no longer covered by the Mid-Atlantic Entry System warranty.
This warranty does not cover consequential or incidental damages due to the system under warranty being out of service until repairs can be complete.
This warranty does not cover the gate or its parts, unless provided by Mid-Atlantic Entry Systems. Gate operator adjustments or repairs completed as a result of gate failure or repair are not covered.
Limit adjustments due to changes in environmental conditions, site changes or gate adjustment repairs are not covered.
This warranty does not cover routine maintenance or problems caused by user error, gate failure, abuse, misuse or Acts of God.
Service Contact Information
Phone: 804-737-2191
Tidewater: 757-624-9343
Toll Free: 800-653-6879
Email: service@midatlanticentry.com
Valerie Lemon, Service Manager
Comparison of Preventive Maintenance Plans
| Features | Guardian Plan | Sentry Plan | Fortress Plan |
| Maintenance Inspections | monthly, quarterly, or semi-annual | quarterly or monthly | quarterly or monthly |
| Service Response | standard | 24-hour guarantee | 4-hour guarantee |
| Discount on Parts, Travel and Labor | 10% | 15% | 20% |
